Terms & Conditions
DEPOSITS & SERVICE FEES
All reservations will be accepted upon receipt of a Deposit of $250, that is non-refundable and non-changeable, to be paid on confirmation in writing, deductible from the final balance upon the completion of your travel arrangements.
Confirmation of services is subject to the availability of rooms, compartments, vehicles, seats etc. It is strongly recommended that reservations be made well in advance to avoid disappointment.
Final payment must reach Italy Touring no later than 45 days prior to departure. For bookings made within 60 days prior to departure, full payment will due upon the confirmation of your travel arrangements.
The prices on this website are calculated in Australian dollars and are correct at the time of printing. Prices are valid for travel to 31 December 2019 or as specified. All prices quoted are based on current exchange rates and, accordingly, are subject to change without notice. Tour prices are based on a per person per tour twin/double share share occupancy basis. Please check with us for single traveler prices.
These prices take into consideration the costs related to the research & development of products for the website, communications with suppliers, website production & distribution, advertising & marketing, preparation of documentation, the consultation service offered by Italy Touring & the fees and charges in the destination country. Italy Touring makes no representation that the products & services it offers are not able to be obtained at a lower price elsewhere.
Italy Touring has taken great care to check the accuracy of all information on this website. However, conditions beyond our control, including but not limited to currency devaluation, may occur necessitating changes in pricing.
Italy Touring website & website prices should be used as a guide only.
NOT INCLUDED IN PRICES SHOWN
Visas, insurance, excess baggage, reservation fees, meals not mentioned herein, beverages vaccinations, tipping, laundry costs, telephone calls, service to hotel rooms and international departure taxes. In most Italian cities and towns, local/city/tourist taxes will apply, and are to be paid locally to the hotels directly by guests on check out..
We suggest that you avoid changes to your itinerary once your travel arrangements have been confirmed and a deposit has been paid.
Should you wish to amend your reservation: (a) Before documents are issued, no fee will apply for the first amendment. For each subsequent amendment or change to an existing booking, a fee of $55 will apply. (b) After documents are issued, to cover communications and documents re-issue expenses, a fee of $150 will apply.
Should you wish to cancel your arrangements then cancellation fees will be incurred. The cancellation fees for your ground arrangements (this does not include airfares and other travel extras) are as follows;
More than 45 days prior to departure: Deposit of $150 per person.
44-15 days prior to departure: 25% of total amount or deposit, whichever is greater. 14-0 days prior to departure: 100%
Any fee or charge incurred by Italy Touring from the service provider as a result of the cancellation unless the cancellation fee is the full amount.
REFUNDS and UNUSED SERVICES
Any application for a refund must be made in writing and must be supported with appropriate documentation. The application must be made within 28 days of the event giving rise to the request for a refund and will be subject to investigation by Italy Touring’s overseas agents or representatives where appropriate.
No refunds will be given for services not utilised. Furthermore, Italy Touring is not bound to comply with promises of refunds made by employees of any overseas suppliers or hotels.
HOTEL STANDARDS & CATEGORIES
Italy Touring has chosen the hotels featured on this website, for their location, ambience, character, cleanliness and service – not solely for any grading or category. Many of the hotels have been personally visited by our travel experts. Hotel standards, categories and grading differs within individual countries, therefore comparisons of hotels with other countries should be avoided. The hotel grading and categories referred to in this website may vary.
HOTEL ROOM BEDDING CONFIGURATION
Typically the following bedding configuration applies: A single room can be a single bed in a small room or a double/twin bed arrangement, depending upon the hotel.
A twin room can be either 2 separate twin beds or 1 double bed. Preferences for beds can be requested but are subject to availability.
A triple room can be either 1 double or 2 twin beds with an additional – usually a temporary ‘rollaway’ – bed.
A quad room can be a twin or double bedded room with 2 temporary ‘rollaway’ beds, a room with 2 double beds or in some cases 4 separate beds.
Specific room types and specific bedding arrangements or requests cannot be guaranteed and are subject to the hotel’s availability at the time of check in.
TRAVELLING WITH CHILDREN
Child Sharing Room with Adults – Most hotels operate a child policy. It is important that all details of children travelling and their ages are given to Italy Touring Holidays at the time of booking. Where hotels state that a child up to a certain age stays free when sharing with 2 adults, an additional bed will usually not be provided and the child is expected to share the same bed as parents.
Child Discounts – Where a discount price is featured, the child will receive an additional bed which, in most cases, will be a ‘rollaway’ bed. Hotels cannot make any allowances for larger rooms, should you be travelling with children.
To ensure an additional bed for your child or children, a triple room rate should be used for 2 adults and 1 child or a quad room (where applicable) for 2 adults and 2 children.
Child Meals – Where meals are included in the adult prices featured in this website, additional charges may be levied for meals for children who are staying with adults in the same room. This is particularly the case where a child stays free. All charges are payable direct to the hotel by you – upon departure.
It is highly recommended that you take out adequate insurance cover for the duration of your itinerary so that you will be covered in the event of any illness, injury, death, loss of luggage/personal items, cancellation, curtailment of tour enroute or advance purchase airfares. Italy Touring will not accept responsibility for any such losses or expenses.
PASSPORTS, VISAS and TRAVEL DOCUMENTS
It is your responsibility to ensure that you are in possession of a valid passport and any relevant visas for destinations visited (even if travelling non-stop through them). Passports must be valid for at least 6 months beyond your date of return.
All vouchers, tickets, hotel lists and related travel documents issued by Italy Touring should be kept in a safe place together with passports, other valuables. It is advisable to use hotel safes or safety boxes for this purpose wherever possible.
All these important travel documents are very difficult to replace once lost or stolen, causing unavoidable inconvenience, expense and disruption to travel plans.
Foreign nationals who are Australian residents require a re entry visa for Australia which must be obtained prior to departure.
Italy Touring acts only as an agent for passengers. It arranges and coordinates accommodation, tours, transfers and travel, including by rail, road, water or air. It makes bookings and issues vouchers to be redeemed by other suppliers. Services to the passenger on tour are provided by other suppliers.
Italy Touring assumes no liability for personal injury, disablement, death or any loss arising from accident, delay or irregularity which may be occasioned by reason of defect of any vehicle or through acts of conveying the passenger or in carrying out the arrangements of any tour. Italy Touring does not accept responsibility for additional expenses due to delay, changes to schedules or other causes.
It is a condition, upon the acceptance of your deposit that all moneys received by Italy Touring from you, may be paid by Italy Touring towards services to be provided, fees payable under the travel arrangements or otherwise as and when Italy Touring sees necessary. All such moneys will be deposited in the name of Italy Touring as is required by law and any interest earned on these moneys will be its property.
Italy Touring is the trading name of Geils Pty Ltd, ABN 78 121 579 922
Copyright of the material on this website lies with Italy Touring, its suppliers and clients. Your access to it does not imply a licence to reproduce and/or distribute this information.